Please understand that delays with postal and courier services are beyond our control. You will be provided with a tracking number when your purchase has been dispatched. Royal Mail tracking numbers for any service are nothing more than confirmation of dispatch and delivery. They do not provide step by step updates. We are currently using a courier for most UK orders. Let us know if you prefer us to use Royal Mail.

We normally dispatch orders within 2 - 5 days. Approximate delivery times are UK 1-3 working days; Europe 3-4 working days; USA 5-7 working days; Australia/Japan 7-10 working days. Overseas customers please note that we can not be held responsible for any customs charges from your home country.

We can not help with delayed mail as the delivery companies will only provide us with a tracking number which we will forward to you by email on the day of dispatch.

All magazines are carefully packed in high quality rigid all cardboard mailers. We never use board backed paper envelopes.

Magazines are placed into cellophane bags and then secured inside the mailer to keep it free from corners where damage can occur.

We always combine postage cost to actual cost and there are no hidden charges for packaging etc. Please do not ask for other postal requirements after you have committed to a purchase.

Overseas buyers should be aware that your country may charge you taxes/customs charges which is beyond our control. Failure to pay any charges will result in a return of goods in which case we will refund for your purchase when it arrives but we are not liable to refund the postage cost.

If you have further questions please email or check our FAQ's page here https://www.beatchapter.com/faqs-12-w.asp