Our main objective is customer satisfaction. All faulty goods are returnable by law but please contact us first & let us know the reason for your return before you return a purchase. Returns must be dispatched within 21 days of receipt of goods.
We aim to reply to messages within 1-2 hours if we are in the office excluding weekends. If you need to return an item we will require you to pay for the cost of returning the item to us. However if we are at fault we will pay the return cost. Any problem will be resolved in a friendly & professional manner.
We are committed to protecting our customers privacy. We will only use personal information that we collect about you lawfully in accordance to the Data Protection Act 1998 and the SafeBuy/TrustUK Code of Conduct.
We collect information about our customers for two reasons: 1. to process your order and second 2. to provide a positive shopping experience.
We will not comnact you in the future unless you have given consent, by subscribing to the mailing list. On no account will we pass your e-mail address to any third party. The only information we will collect about you includes:-
Credit/Debit Card Details
We never collect sensitive information about you without your consent. The details we hold will be correct and up to date. You can ask for the information that we hold about you by emailing us. If you find any faults we will delete or correct immediately. The personal information which we hold will be kept secure and in accordance with our internal security policy, the law and the SafeBuy/TrustUK Code of Conduct. We will not transfer personal details about you outside the EEA (European Economic Area).
Like many other online stores we use tracking technology to track customer activity on the site, but only in order to complete the checkout and purchasing process. This includes using a "cookie" which would be stored within your browser. You can modify your browser to prevent this happening if you wish. The information collected will to be used by us to identify you. However, disabling cookies will prevent you from completing the order process. If you have any questions/comments about privacy, please email us.